Onboarding scenarios are a key part of introducing a new customer to the world of a brand, product or service. Carefully planned stages of the onboarding process will provide the customer not only with information about the product, but will also build a lasting and positive first impression. Scenarios cover the steps from first contact with the product to full understanding of its features and benefits. Going through onboarding helps new customers quickly realize value from the product while building brand loyalty and commitment.
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